2 p.m.
Any weekday
- Service callOne flat fee
- Night or weekend surchargeNone
- When you approve the repairComes off
- Repair priceWritten first
What a call costs
One service call, whatever the hour
The call is the same at 2 p.m. and at 2 a.m., on a weekday or a Sunday, at every hour we staff. If you approve the repair, it comes off.
2 a.m.
Our ruleMay – September
- Service callOne flat fee
- Night or weekend surchargeNone
- When you approve the repairComes off
- Repair priceWritten first
Sunday
Or a holiday
- Service callOne flat fee
- Night or weekend surchargeNone
- When you approve the repairComes off
- Repair priceWritten first
Overnight is the on-call technician, May through September, based on capacity. The service call covers the trip, the testing and a written repair price. It doesn't cover the repair itself or a price for a new system.
A sample
What a written repair price looks like
Each part and each hour on its own line, so nothing hides in a total. This is an example: yours has your own parts and labor.
Sample: the unit hums and won't start
A run capacitor that failed after a storm. The service call is credited.
- Dual-run capacitor
- Labor to replace and test it
- A full cooling cycle before we leave
- The old part, if you want to see it
- Service call, credited
A sample for illustration, not a price for your system. The written price holds for 30 days.
What moves it
Why one repair costs more than another
The service call never changes. The repair price depends on these.
Which part failed
A capacitor and a compressor are different repairs.
The refrigerant
The type, and how much the system needs.
The age of the unit
Older units can mean longer waits for parts.
Where it sits
Roof and attic units take more time to reach.
Time spent finding the fault
A problem that comes and goes takes longer to catch.
About the price
What does the service call cost?
One flat fee, the same at 2 p.m. and at 2 a.m. during the hours we staff. It covers the trip, the testing and a written repair price. If you approve the repair at the visit, the service call comes off it. If you say no, you owe the service call and nothing more.
Do nights and weekends cost more?
Not for the service call: it's one fee at every hour we staff, with no night or weekend surcharge. The repair itself is priced in writing before work starts, at the same labor rate at any hour.
What if I don't approve the repair?
You owe the service call and nothing more. You keep the written price, and you can take it to another firm.
Know the number before the truck rolls.
Call, and dispatch will tell you the service call, the same at any hour we staff.