Questions we hear before the first call

One flat fee, the same at 2 p.m. and at 2 a.m. during the hours we staff. It covers the trip, the testing and a written repair price. If you approve the repair at the visit, the service call comes off it. If you say no, you owe the service call and nothing more.

Not for the service call: it's one fee at every hour we staff, with no night or weekend surcharge. The repair itself is priced in writing before work starts, at the same labor rate at any hour.

Dispatch answers from 6 a.m. to 10 p.m., every day. From May through September, one technician is on call overnight, based on capacity. If that technician is already on a job, we tell you the first window we can offer.

You get a window, not a promise of a minute, and a text if it moves. If another firm can reach you sooner, we say so.

No. Switch the system to off at the thermostat and call us. Running a unit that isn't cooling can ice the coil or strain the compressor, and the repair gets bigger.

Heat and dust are hard on outdoor units, and ages vary a lot from house to house. We write down the age and condition of your system, and if repair isn't the right call we put the repair price and the price of a new system side by side.

In most Valley cities, yes. The permit is on the written price for the new system, and we pull it.

Our technicians hold EPA Section 608 certification, which the law requires to handle refrigerant. We are trained on the refrigerants in current systems, and a leak repair is priced in writing first.

Yes, on heat pumps and gas furnaces, mostly in the cooler months. If a carbon monoxide alarm sounds, leave the house and call 911 before you call us.

Yes. Text the label on the outdoor unit, or the whole unit, to (602) 555-0101. It helps dispatch know what we are bringing.