Evelia Caceres
Owner
Runs the company and writes the rules for dispatch. Speaks English and Spanish.
About
One truck in 1994, one rule ever since
Eloy Caceres started the company with a van and a notebook, and a rule he wrote on the first page: say what it costs before you touch anything.
Phoenix summers are hard on air conditioners and harder on the people who have to wait for them to be fixed. Eloy saw that the worst part of a no-cooling call wasn't the heat, it was not knowing what it would cost.
His daughter Evelia grew up riding along on service calls. She runs the company now, with eight technicians, and the rule is still the first page of the notebook. It's why the service call is one flat fee and why 2 a.m. costs what 2 p.m. does.
If we can't tell you the price, we haven't finished diagnosing.
The crew
Who answers, and who comes to the door
Jerrod Dillard
Service manager
Reads every written repair price before it goes to a customer.
Czarina Umali
Dispatch lead
Answers from 6 a.m. and keeps the day's board of trucks and windows.
Kris Wallace
Lead technician
Takes the overnight on-call rotation from May through September.
License and insurance
What's behind the name on the truck
The license number is in the footer of every page, and insurance certificates go out on request.
- License
- Residential Air Conditioning and Refrigeration (R-39) · AZ Lic. 000000 · Arizona Registrar of ContractorsVerifyThe state license to install and repair residential air conditioning.
- Insurance
- General liability insurance · A certificate goes to you on request
- Technicians
- EPA Section 608 certification · Held by our technicians who handle refrigerant
- Languages
- English and Spanish · Evelia Caceres speaks both. Ask for her
Meet us on the phone first.
Dispatch picks up from 6 a.m. to 10 p.m.