After hours
Two o'clock in the afternoon, two o'clock at night
Most of the call is the same. This is the part that differs, and we'd rather you read it before you need it.
| At 2 a.m. | At 2 p.m. | |
|---|---|---|
| Who answers | At 2 a.m.Dispatch until 10 p.m. Then the on-call technician, May through September | At 2 p.m.Dispatch, from 6 a.m. to 10 p.m. |
| Who comes | At 2 a.m.The on-call technician, from home or from a job | At 2 p.m.The next technician free |
| Service call | At 2 a.m.The same flat fee | At 2 p.m.One flat fee |
| Night surcharge | At 2 a.m.None | At 2 p.m.None |
| When you approve the repair | At 2 a.m.The call comes off | At 2 p.m.The call comes off |
| If everyone is busy | At 2 a.m.The first window we can give, said plainly | At 2 p.m.A window, and a text if it moves |
Overnight
What dispatch asks, whatever the hour
What is the unit doing?
Not starting, not cooling, leaking, or making a noise.
How old is it?
A guess is fine. It tells us what to bring.
Who is home?
Babies, older adults and anyone ill come first when it's hot.
Where do we go?
The address, and whether the unit is on the roof, in the attic or at the side of the house.
Heat warning days
When the National Weather Service issues an extreme heat warning for the Valley, we post the day's schedule at the top of our home page. The service call doesn't change.
On those days, tell dispatch if anyone at home is an infant, an older adult or ill from the heat. If the wait is long and you're at risk, we'll tell you where to find a cooling center, and we'll tell you if another firm can reach you sooner.
In an emergency
If someone is confused, faint or has stopped sweating in the heat, call 911 before you call us.