Contact
Pick a time online
Choose a window on our scheduling page. For a unit that has stopped, calling is faster.
- Monday – SundayToday
- 6 a.m. – 10 p.m.
- Overnight, May – September
- On-call technician, based on capacity
Or tell us
What is the unit doing?
Three short steps. Dispatch reads it and calls you back; it's the same set of questions we'd ask on the phone.
Before you book
What does the service call cost?
One flat fee, the same at 2 p.m. and at 2 a.m. during the hours we staff. It covers the trip, the testing and a written repair price. If you approve the repair at the visit, the service call comes off it. If you say no, you owe the service call and nothing more.
When does someone answer the phone?
Dispatch answers from 6 a.m. to 10 p.m., every day. From May through September, one technician is on call overnight, based on capacity. If that technician is already on a job, we tell you the first window we can offer.
Can I text you a photo of the unit?
Yes. Text the label on the outdoor unit, or the whole unit, to (602) 555-0101. It helps dispatch know what we are bringing.